General questions

Are the bulbs included in the delivery?

No , the bulbs are not included in the delivery.

Please note that only LED bulbs may be used, as LED bulbs generate less heat. Recommendation: Ideally, you should choose LED bulbs that are dimmable and can change color to create different lighting moods. For pleasant ambient light, we recommend around 800 lumens for normal, non-dimmable LED bulbs. For direct main light, you should use LED bulbs with 1500 lumens or more.

What material is used to make our lamps?

Our lamps are made from 100% biopolymer , an environmentally friendly material derived from corn starch .

This bioplastic not only offers a sustainable alternative to conventional plastics, but also ensures robust and durable products. By using the latest 3D printing technology, we combine innovative manufacturing techniques with environmentally conscious materials to bring you unique and high-quality lamps that are both aesthetically pleasing and environmentally friendly.

Are custom-made products possible?

Yes , custom-made products are possible. Simply send us an email to info@laluzdesign.de

What do the different colors of lamp sockets look like?

You can see the different lamp sockets here .

Returns & Refunds

Can I return my item if I don't like it?

We offer a 14-day money-back guarantee , within which you can return your package for any reason. This means you have zero risk when buying. To request a return, please use our contact form .

What if my package doesn't arrive?

We send all packages with tracking so that you always know where your order is.

In the unlikely event that your package is lost during shipping, we will take full responsibility and send you a new package immediately – no questions asked.

What do I do if my product arrives damaged?

Even if your product is damaged, we take full responsibility and will send you a new package immediately. If this happens, please send us an email with a picture of the damaged product to info@laluzdesign.de

How do I return my package?

Please request your return via this link . Our service team will then contact you promptly.

We accept all returns requested within the first 14 days of delivery. You can return your items within 14 days of arrival without giving a reason and receive a full refund.

Once we have received your return, we will refund the full purchase price within a few working days. Please note that the direct costs of the return shipment are to be borne by the buyer.

Shipment

How long does it take for my package to reach me?

We ship all orders daily from Monday to Friday. Your order will be shipped from our warehouse in Germany.

It will be ready for dispatch in 1-3 days. You can find more detailed information about shipping in our shipping information.